Exchange & Return Policy

Exchange & Refund Policy

• Customers are allowed to open and inspect packages upon delivery.

Requesting an Exchange or Refund

• To request an exchange or refund, please contact us after receiving your order.
• Requests must be made within 24 hours of delivery.
• Items must be unworn, clean, and in their original packaging.

Shipping Fees

• If you receive a defective item or an incorrect order, we will cover all shipping costs.
• If the request is due to personal preference, the customer is responsible for all exchange or refund shipping fees.
• An additional 20 EGP exchange handling fee applies, on top of the standard shipping cost.

We will process all approved exchange or refund requests as quickly as possible.