Exchange Policy

RETURNS & EXCHANGES

To request an exchange or refund, contact us after receiving your order. Requests must be made within 48 hours (2 days) of delivery. Items must be unworn, clean, and in their original packaging.

ITEM EXCHANGES

If available, the exchange will be completed within 7 days of receiving the returned item. If the requested item is unavailable, a refund will be issued and a new order may be placed.

Refunds are only issued if the requested exchange item is unavailable.

ORDERS

Orders cannot be edited once placed. Cancellation is possible - a new order may then be placed.

SHIPPING FEES

• Defective or incorrect items: shipping fees are fully covered by us.
• Personal preference exchanges: shipping costs are the customer's responsibility.
• A 20 EGP exchange handling fee applies.

CONTACT

For assistance, reach us via DM on our social media channels. For damaged or defective items, include photo evidence within 48 hours of delivery.